When you create a user, you may get an error message like "Username or email is already taken", which indicates that a user has already been created under the email or user account you filled in. This may be because another account is already using them or a user has not been activated or has been archived on your account. If you forget or unintentionally delete a user, you can recover the user.
Note: An inactive user is a user that was not activated when it was created or that was deactivated in order to release a user license. An archived user is a user that has been deleted.
To find it, go to the list of users, from the Administration menu on the top right.
At the top of the list, click on the "Filter" button to display filters on inactive or archived users.
You can filter on inactive or archived users to retrieve the user.
Note: an archived user is necessarily inactive.
Recovering an inactive user
Filter on Inactive status and Not archived. If the user appears in the list, you can open it to activate it (on the right, under password management) and save.
The user is then no longer inactive, you can edit his information and he can log into Monstock.
Recovering an archived user
Filter on Inactive and Archived status. If the user appears in the list, you can open it and click the "Restore" button at the bottom of the user's page.
The user is then unarchived, you can edit his information and he can log into Monstock.
Note: During these manipulations, you may encounter limitations due to your subscription (number of licenses). If this is the case, you will get an error message when activating the inactive user, or in the case of an archived user, this one will be unarchived but inactive. If necessary, do not hesitate to contact our teams at email@example.com so that they can adapt your subscription to your needs.