Monstock allows you to manage your shared drives in a simplified way. Your runner will then be able to pick up orders made online or directly in store, in order to be able to deliver your customers to drive.
Sales order management
You can access the list of sales orders at any time:
Create your customers' orders, taking care to select the store concerned, as well as the shopping center concerned.
Select the type of delivery "Click and Collect". To create your delivery types, follow this tutorial.
You will then need to enter the date and time of expected delivery.
The right part of the screen allows you to complete the details of your client, and add comments if needed:
You will then be able to access the dates and times, as well as the user who carried out the preparation in the store, reception in the hub as well as the moment when the order get the "Ready to go" status, when the order is ready to be picked up by the customer:
Select the location where you will store the order in the hub while awaiting delivery under "Location".
When you make the delivery, the order is updated with the date and time of delivery, the name of the agent who carried out the delivery, as well as the customer's signature, and any documents that relate to the order (in particular the order form signed by the customer):
You also have the option of adding a comment during delivery.
Management of disputes and order returns
Monstock allows you to manage disputes, and in particular the related order returns.
From the disputes menu, click on "Create" to create a new dispute linked to the order. Indicate the nature of the dispute in the "Description" field of the new window that appears on your screen. Add the documents needed to process the dispute (return slip, photo(s), etc.). Then click on "Save":
Your dispute is now displayed in the list of disputes for the order: